Return policy

We want you to be absolutely thrilled with your purchase! But if things don’t work out, no worries—we’ve got super simple cancellation, return and refund procedures just for you.

Order Cancellation Right

Customers reserve the full right to cancel their orders under the following clear terms. We support voluntary order cancellation to protect your shopping rights:
  • Cancellation Available Period: You are eligible to cancel your order free of charge within 24 hours after placing the order, or before your order is processed and shipped out. Once the order has been dispatched, cancellation requests will no longer be accepted, and you can only submit a return application after receiving the package.
  • How to Cancel an Order: To initiate an order cancellation, please send an email with yourorder number to our official mailbox: contact@leinaspettate.com. Our customer service team will review and respond to your cancellation request within 1–2 business days.
  • Cancellation Refund Rule: After we approve your cancellation request, we will process a 100% full refund for your order without any hidden fees or cancellation charges.

How to Qualify for a Return

To send an item back, please make sure it meets these easy criteria:
  • The item must be unused and in the exact same condition as when you received it.
  • Please keep the original packaging intact. We love our boxes, and they need to come home with us too!

Time is of the Essence (But Not Too Much)

You have 30 days from the day you receive your order to start a return. So, take your time to decide, but not too much time!

How to Start Your Return

Ready to send it back? Here is the most important step:
Please send an email to contact@leinaspettate.com to get the return address and further instructions.
Do not ship your purchase back to us without first contacting us. We need to give you the right spot to send your goodies!

Refund Methods & Exact Timeline

We provide transparent refund methods and a fixed refund schedule for both cancelled orders and returned items:

1. Refund Payment Method

All refunds (for cancelled orders and approved returns) will be issued exclusively via the original payment method you used to complete the order, including credit cards, debit cards, PayPal and other official payment channels. We do not support third-party transfer refunds or other alternative payment methods.

2. Detailed Refund Timeline

  • Cancelled Orders: After your cancellation request is approved by our team, we will launch the refund within 2 business days. Funds will arrive in your payment account within 3–7 business days, depending on your payment provider’s processing rules.
  • Returned Items: Once we receive and inspect your returned item and approve your return application: we will initiate the refund within1 business day. In most cases, refunds will be credited to your account in 7–10 business days; the maximum processing period will not exceed 14 calendar days as stipulated by industry regulations.

Customer Support

Got questions about order cancellation, return procedures or refund progress? Feel free to drop us a line at contact@leinaspettate.com. We are here to help you resolve all issues within 24 hours!